What’s Wrong With Property Management Software?

Online Property Management Software isn’t new, but it could be revolutionary; however, the revolution seemingly has a limited ability to revolve. Here’s what I mean: something has truncated online property management software’s ability to assimilate all parties to a rental agreement in the cloud, but who’s been left out? The answer is…Tenants! Sure, most software provide a cutting edge way to observe and access information regarding your company’s properties under management, regardless of your geographic obstacles, but most only provide a limited conduit of activity for tenants – those most pertinent to rent and its associated processes. All you software providers who’ve only accommodated for property managers: keep on dancin’ ’till you learn how to tango, ’cause it takes two. Tenants, put on your boogie shoes, ’cause you’re the missing piece to this fiesta. Let’s party.In a recently conducted a Tenant survey, answers revealed a surprising truth. It’s been deduced that 78% of people are not only willing to pay rent online, but those same people are also willing to pay a fee to do so. Not surprising? How ’bout this – less than 10% of those tenants actually pay online, though 80% of U.S. renters have online rent pay available to them. Strange, people seem eager to pay online, but are simply not doing so, despite the availability. What are the reasons for this apparent discrepancy? Tenants are unaware? Tenants are uncomfortable with the software? Maybe both?Over the past two years, I’ve scoured the market place to find the perfect online solution for property managers, but online software simply wont work to its potential without tenant participation. If all participate, accounting and rent collect are automated; work orders are processed in one area, communication is enhanced, and disputes fizzle. When everyone knows where to turn, no one is left in the dark. So, why have tenants not participated or become familiar with software that could potentially promote such a healthy living environment… Hardly any software provides tools and features designed specifically for tenants because tenants are not the purchasers of the product. Simply put, tenants don’t buy the software, so software providers highlight only features that appeal to the manager (accounting, reporting, payroll etc.). Under one roof, there are no sets of features allowing tenants to communicate with management and other tenants, to tract current and past work orders, allowing room mates to divide rent as they see fit, submit and track complaints, market items or services for sale to others in the community, or have any reason to access the software other than once a month. Without consistent access, tenants will forget, and not participate, but if there are reasons/features for the tenant to take part in consistently, the world of property management software will condense to tenant software. That’s it! The software would work with greater efficiency if it were a tenant software opposed to a “property management software.”Imagine how consistent tenant access would enhance the property management features. Work order processing, accounting, rent collect, reporting, property analysis, and many more management functions are enhanced and made much easier to deal with if each tenant is, in some way, inputting his own her own information. Otherwise, it is a paid employee plugging in work orders, rent pay, and vacancy information manually, one tenant and one unit at a time – that doesn’t make anything easier. Isn’t the goal of any online software to make things easier for it’s users?Instead of remaining theoretical, there have been particular “startup” companies aiming to enhance property management software by providing the best tenant software – all under one roof. In this way, the software takes steps to further simplify life by simplifying rent. One day, all rental interactions will be conducted online, and we aim to greet you (no matter who you are) when that day arrives. Remember, a tenant oasis provides a way to congregate all necessary parties, adding efficiency and organization to any landlord, property manager, owner, and, most importantly, tenant. Be easy, and keep your eyes open for the software to smooth the currently bumpy tenant road.

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